Haivision Soporte 1 Año para Transmisores, Gateway y Streamhubs - Tigo Sports Guatemala
Enterprise Support Coverage Details:
Standard Support Program:
• Phone support during standard business hours
• First response time within 1 business day
• Access to general availability software and security updates
• Access to the Haivision Support Portal where you can create, view, manage and update your cases or request licenses, and see our latest product documentation and knowledge base articles
Standard HW Coverage for all units except:
AVWPRO-40522007676 AVWRCK20322007549
• Repair or replacement with a refurbished product equivalent within 20 business-days of receipt of defective product.
• Non-Warranty Repairs: A supplementary repair service for hardware that has been damaged accidentally or that is no longer covered under Haivision hardware warranty.
• STREAMHUB 4K, ID: 3c:ec:ef:0e:df:c4
• STREAMHUB HD, ID: 3c:ec:ef:0f:12:e2
• STREAMHUB HD, ID: 0C:C4:7A:E5:39:29
• HAIVISION GATEWAY MAC: B8:CB:29:E4:4D:6F
• Aviwest Air320
• Makito 4X, SN: HAI-072223020095
• Makito 4X, SN: HAI-072209010135
• Makito 4X Decoder, SN: HAI-072211010025
• Makito Rugged, SN: 720030040179
• Makito Rugged, SN: 72030040160
Premium Enhanced Hardware Coverage for AVWPRO-40522007676 & AVWRCK20322007549 :
• Advanced Hardware Replacement of Defective Products: In the event of a failed or defective encoder, decoder, transmitter, or set-top box product, a minimum-equivalent refurbished or brand-new unit or replacement part is shipped to Premium Support customers before sending the faulty equipment back to Haivision.
• Onsite Repairs: Next business day, onsite repair service for all rack server products.
• Non-Warranty Repairs: A supplementary repair service for hardware that has been damaged accidentally or that is no longer covered under Haivision hardware warranty.
• TX M460: AVWPRO-40522007676 -Premium Support
• TX PRO-RACK 300: AVWRCK20322007549 -Premium Support